Frequently Asked Questions
Everything you need to know about shopping with Mars The Label.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, with all tags and hygiene seals still attached.
Do you ship internationally?
Yes, Mars The Label ships worldwide. International delivery times and shipping costs vary by country and will be calculated at checkout.
How do I know which size to choose?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the best fit.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay.